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Data Deletion Request Policy

Effective Date: July 10, 2024

CLEIN is committed to protecting your personal data privacy and security. In line with our commitment to transparency and data protection, this Data Deletion Request Policy outlines the process by which you can request the deletion of your personal data collected by our platform. We are committed to ensuring that your rights as a data subject are respected and that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Introduction

This policy defines how CLEIN users can request the deletion of their personal data. We understand that privacy is of utmost importance to our users, and we are committed to handling such requests securely, transparently, and in compliance with legal regulations. This policy explains your rights, how to submit a request, how we verify your identity, and how your data will be deleted.

2. Your Rights

Under the GDPR and other applicable data protection laws, you have the right to request the deletion of your personal data in the following circumstances:

  • Data no longer necessary: The data is no longer necessary for the purposes for which it was collected or processed.
  • Withdrawal of consent: You withdraw your consent on which the processing is based, and no other legal grounds for processing exist.
  • Objection to processing: You object to the processing of your data, and there are no overriding legitimate grounds for the processing.
  • Unlawful processing: Your personal data has been processed unlawfully.

3. How to Submit a Data Deletion Request

To initiate a Data Deletion Request, follow these steps:

  1. Log into your account: Log into your account through CLEIN's website or mobile app.
  2. Access the Data Deletion Request Form: In the "Account Settings" section, find and select the "Data Deletion Request" option.
  3. Complete the Form: You will be asked to provide details such as:
    • Your registered email address.
    • The reason for the data deletion (if applicable).
    • A request for the complete deletion of your account or specific sets of data.
  4. Submit the Form: After completing the form, submit it through the platform.
  5. Confirmation via Email: You will receive an email confirming the submission of your Data Deletion Request.

4. Identity Verification Process

To ensure the security of your personal data, we will verify your identity before processing any deletion request. Verification is necessary to confirm that the request comes from the account owner or an authorized person. This process may include:

  • Email verification: We will send a confirmation request to your registered email address.
  • Additional information: Depending on the request, we may ask for additional documents, such as proof of identity, to ensure the authenticity of the request.

5. Processing of the Data Deletion Request

Once your identity is verified, we will proceed with processing your request. Our goal is to complete all deletion requests within a maximum of 30 calendar days from the date of submission and identity verification. In some cases, the process may take longer, especially if the request is complex or if we need to consult legal or regulatory bodies. If there is a delay, we will inform you of the reasons and provide a new timeline.

6. Data Retention

Although your data will be deleted, there may be situations where we are legally or contractually obligated to retain some of your information for a certain period. For example:

  • Legal obligations: Some data must be retained for a minimum period to comply with tax, accounting, or legal regulations.
  • Dispute resolution: We may need to retain some data to protect our legal interests.

7. Exclusions to Data Deletion

While we are committed to fulfilling your deletion request, there are certain circumstances in which deletion may not be possible. These include, but are not limited to:

  • Legal or contractual obligations: If your data is necessary to fulfill legal (e.g., tax documents) or contractual (e.g., service contracts) obligations.
  • Security purposes: Data necessary to ensure the security of our platform or prevent fraud.
  • Legal disputes: Data necessary for the establishment, exercise, or defense of legal rights.

8. Contact Us

If you have any questions or need assistance regarding the deletion of your data, please feel free to contact us:

  • Email: support@clein.com
  • Phone: +39 123 456 7890